Business Phonebanking

Product highlights

Manage your day-to-day banking with our Business Phonebanking service. Commencing from September 2017, HSBC Commercial Banking Voice ID is available to all commercial banking customers, which allows you to use just your voice to verify your identity when calling our Business Phonebanking hotline.

Apply now

Contact us

Features and benefits

Check account balance and transaction history

Check Business Card balance, transaction history and RewardPoints

Open a new business account or apply for a loan

Transfer fund between your company's accounts

Enquire exchange rates, deposit rates and gold prices

Locate a Business Centre or Commercial Service Centre

Make payment to HSBC third parties in Hong Kong

Get technical support for Business Internet Banking and HSBCnet

Delegate access rights to nominated employees

How it works?

  • With Business Phonebanking, you are able to complete certain types of instructions through the sophisticated interactive voice response (IVR) system. For example, account enquiry, fund transfer, payment, rates enquiry, etc.
  • For instructions that cannot be completed on the IVR such as reporting loss of cards, product applications, technical support, etc., our customer service officers will provide professional assistance and advice.

HSBC Commercial Banking Voice ID

HSBC Commercial Banking Voice ID service is now available to all commercial banking customers. Using advanced voice biometric technology, Voice ID verifies your identity with your unique voiceprint.

A safer, quicker and more convenient experience

HSBC Commercial Banking Voice ID service enables customer authentication in a more convenient and secure manner.

  • Access phone banking through your voice anytime and anywhere
  • No more phone banking PINs to remember
  • Operate multiple accounts with one single voiceprint
  • Protect your account with your unique voiceprint against fraud

How Voice Biometric works?

With the use of voice biometric technology, HSBC Commercial Banking Voice ID creates your unique voiceprint which will be used for verifying your identity. A unique voiceprint is created from your voice combining both physical factors (for example, vocal tract, mouth shape and size, nasal passage) and behavioural factors (for example, speed of speech, pronunciation and emphasis, accents).

Once enrolled successfully, you can use the Voice ID passphrase to identify yourself when using Business Phonebanking. Your Voice ID will be applied to all your existing and future Business Banking accounts with Business Phonebanking services registered under your name.

Who can apply for HSBC Commercial Banking Voice ID?

All registered Business Phonebanking users with a valid phone banking PIN and a mobile phone number on record with us are eligible to enrol for HSBC Commercial Banking Voice ID through our enrolment hotline.

How to enrol?

Please note that your voiceprint recorded under the HSBC Commercial Banking Voice ID hotline will only be used for the purpose of your Business Banking accounts. You have to enrol separately if you wish to use Voice ID to access personal accounts.



Step 1
Call the enrolment hotline (852) 2748 8260 for registration.


Step 2
Key in any one of your HSBC business banking account(s) with your 6-digit Phonebanking PIN.
For multiple users account, key in your user number.


Step 3
Enter the one-time passcode (OTP) sent through SMS, followed by the hash key (#).


Step 4
Repeat the simple passphrase 3 times (maximum 5 attempts) to create your unique voiceprint.


Step 5
Enrolment completed and mobile SMS confirmation received.

Enjoy the Voice ID service after enrollment

Upon successful enrolment of HSBC Commercial Banking Voice ID service, you can access your business accounts with HSBC Voice ID passphrase "I will need your help with something" instead of your phone banking PIN. We will automatically identify you through Voice ID. However, you may still be required to input your phone banking PIN, one-time passcode via SMS or answer extra security questions in some instances or for certain transactions or instructions.

Got a question?

For more information, please click here for the Frequently Asked Questions (PDF, 546KB).

Other useful information

You are leaving the HSBC Commercial Banking website.

Please be aware that other site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.

You are leaving the HSBC CMB website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.