Innovative Digital Banking Experience

Product highlights

A simpler, faster and safer banking experience means you can stay in control of your business anytime and grasp more opportunities in the digital era.  Embracing the latest technology in the pursuit of improving customer experience, we have been actively investing in innovation to elevate our interactivity with you, include refreshing our online platforms and launching various new digital features to meet your growing business needs. Stay tuned and visit our public website regularly for the latest digital banking services that are set to launch in 2017.

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+852 2748 8288

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about commercial banking?


Ask Amy

Live Chat/Live Share

Need help on account opening, credit card application and more? We are always ready to support:

  • Live Chat - Get instant responses from our online customer service officers 24/7 through desktop PC, tablet, or mobile.
  • Live Share - Allow us to remotely observe, identify, and guide you through the problems by screen-sharing of your HSBC webpages via Live Share, without installing any software.

Virtual Assistant

“Amy” is a customer servicing platform which takes the form of a Virtual Assistant Chatbot. Amy can provide instant support to customers’ inquiries on 24x7 basis. Available on desktop and mobile in English, Traditional and Simplified Chinese, Amy currently covers a number of product pages and its coverage will be further expanded.

An embedded customer feedback mechanism will allow Amy to learn and enrich her knowledge over time so that she can cope with increasingly broad queries. Subsequent delivery phases will see Amy integrating with live Chat to enable seamless human intervention on more complex queries, and the improvement of Amy’s learning process with the latest AI technology.

 

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