Protect your account against Cyber Crime

10 Easy Tips for Cyber Crime Protection

  1. Do not use public devices or free Wi-Fi to access company emails  
    • Do not logon to your company email by using a public device or free wifi as they may not be safe.
  2. Validate suspicious email / call requests  
    • Be suspicious of requests to change beneficiary information or unusual and urgent payment. Validate any change request using additional channels, for example call back your key business contact with your contact number record.
  3. Never access hyperlinks embedded in emails for internet banking services  
    • Only access internet banking via the bank’s website or via the website address at the address bar of your browser.
  4. Use "Forward" instead of "Reply" option to respond e-mails  
    • Do not use the "Reply" option to respond to the email address which sent you the change of bank details as the email may come from domain that looks very similar to a legitimate source. Use "Forward" option to respond emails and type the correct email address or select from address book.
  5. Establish a unique company web site domain 
    • Use company domain for company email accounts. Be mindful of free, web-based email addresses as they are more susceptible to being hacked.
  6. Install up-to-date anti-virus software  
    • Ensure your computer has the most updated version of virus protection software to avoid malware attack.
  7. Use dual control for transactions and entitlements  
    • Establish internal control procedure which requires a minimum of two individuals for change requests on beneficiary details. Do not amend payment information unless you are certain it is legitimate.
  8. Smart use of strong password combination and change it frequently  
    • Use a strong combination, do not use personal words or numbers that are easily identified and update password regularly. Do not write your password down or reveal it to anyone.
  9. Be mindful of information shared at social media and out-of-office message  
    • Do not disclose job duties, hierarchal information and any out of office details.
  10. Know your business partners and beware of any request for significant changes on payment details  
    • Understand the habits of your business partners, including the reason, detail and amount of payments. Beware of any significant changes.

Please also verify all SMS notification or unsolicited call from the Bank and be aware of any suspicious request on the use of yellow button to input unfamiliar numbers into the security device.

Call us on

+852 2748 8288

Any questions…

about commercial banking?


Ask Amy

Call us on

+852 2748 8288

Any questions…

about commercial banking?


Ask Amy

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