Important HSBC Payments Information

Notice on USD telegraphic transfer standardisation

HSBC will complete USD telegraphic transfer standardisation in February 2016. Overseas bank charges may change. Please click here for details.

Notice on Update of our Payment Policy

HSBC endeavors to provide excellent customer experience to our customers. Manual payments may expose you to risk, cause processing delays and errors and generally result in poorer customer experience. Alternative payment instruction submission channels such as Internet banking and Smartform are faster and more secure.

HSBC has updated the Payment Policy that we no longer accept manual payment instructions for non-personal customers. These are payment instructions submitted using outdated HSBC paper forms, hand-written or manually typed HSBC Smartforms or instructions in any other formats submitted via HSBC branches, fax, email or by mail.

Going forward, you can use the following channels to submit payment instructions:

  • Business Internet Banking
  • HSBCnet
  • Smart Forms (computer filled with validated barcode) available on our website under Forms Download Centre

Useful Links:

Notice on discontinuation of sending payment / transfer advice via facsimile

After an ongoing review of our practices and policies, with effective from 26 May 2014 The Hongkong and Shanghai Banking Corporation Limited (“Bank”) will discontinue sending payment / transfer advices via facsimile to customers. This is part of our ongoing efforts to strengthen security and risk controls. At the customer's request and if the Bank has agreed to provide the service, the Bank will send the advice(s) via secured email methods (Forced Transport Layer Security or SecureMail) to the customer’s email address registered with the Bank.

For information about this service or the set-up procedure, please contact your relationship manager or call Commercial Banking Service Hotline 2748 8288 for details.

Notice on new requirement for Renminbi Outward Telegraphic Transfer (ORTT)

To comply with the new requirement announced by the People's Bank of China, all customers are required to indicate the purpose of payment in the instructions for ORTT denominated in Renminbi.

The Hongkong and Shanghai Banking Corporation Limited ("Bank") will require the declaration of the purpose of payment for ORTT denominated in Renminbi through different ORTT instruction submission channels by phases, according to the following schedule in March 2014 for non-personal customers:

ORTT Instruction Submission Channel Effective Date
On screen via HSBCnet 16 March 2014
HSBC SmartForm and
HSBC Business Internet Banking
30 March 2014
File upload via HSBCnet & HSBC Connect 27 April 2014

 

For customers who have set up Standing Instruction(s) for ORTT denominated in Renminbi, please be reminded to revise the related Standing Instruction(s) with the declaration of the purpose of payment as soon as possible.

The Bank reserves the right to reject any ORTT denominated in Renminbi, with no purpose of payment indicated, without prior notice. Also ORTT instruction could be rejected or delayed due to compliance checking in accordance with regulatory requirements in the Mainland for which the Bank is not liable.

If you need further information, please contact us.

Issued by The Hongkong and Shanghai Banking Corporation Limited

Notice on Termination of Travellers’ Cheques Encashment and Deposit Services

With effect from 28 December 2013, The Hongkong and Shanghai Banking Corporation Limited (“Bank”) will discontinue the Travellers’ Cheques encashment and deposit services to all customers after an ongoing review of our practices and policies.

The Bank will reject any travellers’ cheques presented, and will return any travellers’ cheques received from means other than HSBC branch counters via mail to customers’ most recent address recorded with the Bank. The Bank will not accept liability for the loss or delay of any such returned items in transit.

If you need further information, please contact us.

Notice on Acceptance of Payment Instruction via Drop-In box

With effect from 11 Mar 2013, for security reasons, The Hongkong and Shanghai Banking Corporation Limited ("HSBC") will no longer accept or process the payment instructions that include Outward Telegraphic Transfer, CHATS, Account Transfer , Cashier’s Order, Demand Draft, submitted by HSBC customers via the Drop-In Box. All such payment instructions must be submitted over the counter.

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