Mobile Security Key

Easier, faster and safer access to your company account

Frequently asked questions

After activating my Mobile Security Key, can I still choose to use my physical security device when needed?

Once the Mobile Security Key is activated in your mobile device, you can only log on to the HSBC HK Business Express mobile app via the Mobile Security Key.

However, you can still choose to use your physical security device to log on to Business Internet Banking, or the HSBC HK Business Express mobile app on other mobile devices without your Mobile Security Key.

In addition, you will still need the physical security device in some situations, such as resetting your Mobile Security PIN. In other words, the Mobile Security Key will not completely replace your physical security device, so please continue to keep it in a safe place.

I have previously enabled biometric authentication in the HSBC HK Business Express mobile app. Can I continue to log on using fingerprint or facial recognition?

Yes, biometric authentication is now tied in with the Mobile Security Key. Simply confirm your Face ID/Touch ID/Fingerprint ID after activating Mobile Security Key. It not only allows you to use fingerprint or facial recognition to log on to the HSBC HK Business Express mobile app, but also simplifying access to a wider range of Business Internet Banking services.

What should I do if my mobile device with the Mobile Security Key activated is lost or broken?

If you have another mobile device, you can log on to the HSBC HK Business Express mobile app, and then deactivate the Mobile Security Key of the lost or broken mobile device.

Otherwise, please contact us at (852) 2748 8288 for assistance.

I have previously activated the Mobile Security Key on my mobile device, which is now jailbroken or rooted. Why can't I access the HSBC HK Business Express mobile app anymore and what should I do?

Since your mobile device is now jailbroken or rooted, it may be less secure and is at higher risk for fraudulent transactions. To protect your account security, you are no longer allowed to use the HSBC Business HK Express mobile app on this device.

To continue using our mobile banking services, please remove the Mobile Security Key from the jailbroken/rooted device and reactivate the Mobile Security Key on another non-jailbroken/rooted device. Please contact us at (852) 2748 8288 for further assistance.

Can I receive notifications for Business Internet Banking logon requests when I am outside Hong Kong?

You can receive notifications for Business Internet Banking logon requests in most countries and regions, except when you use Android mobile devices in mainland China. Please contact us at (852) 2748 8288 for further assistance.

If my fingerprint or face is not recognised in the HSBC HK Business Express mobile app, can I still log on to my account using my Mobile Security Key PIN?

Yes. Your Mobile Security Key PIN is always supported, allowing you to switch between using Touch ID/Face ID/Fingerprint ID and your Mobile Security Key PIN.


Any questions...


about commercial banking?


Ask Amy


Call us on

+852 2748 8288


Any questions...


about commercial banking?


Ask Amy


Call us on

+852 2748 8288

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