Important HSBC Payments Information

Notice of Change on Demand Draft Services

As part of the ongoing review of our practices and policies, please be advised that effective from 1 January 2020, HSBC will cease the issuance of Demand Drafts in non-local currency drawn in other countries/territories.

Please use Telegraphic Transfer for non-local currency remittances to respective countries/territories instead.

Notice on Discontinuation of Issuing Demand Drafts drawn in Germany

Please be advised that, from 1 October 2019 onwards, The Hongkong and Shanghai Banking Corporation Limited will no longer issue demand drafts for any currencies drawn in Germany.

Please use telegraphic transfer for remittance instead.

Notice on terminating the outward telegraphic transfer services to Nigeria initiated in Nigerian Naira

With effect from 16 September 2019, the outward telegraphic transfer services to Nigeria initiated in Nigerian Naira will be terminated. Outward telegraphic transfer to Nigeria initiated in other currencies will not be affected.

Notice on Update of our Payment Policy (Aug 2019)

HSBC endeavors to provide excellent customer experience to our customers. On this basis, HSBC has updated its Telegraphic Transfer / Interbank Fund Transfer Application Form (Smartforms) in June 2019.

Given the above, HSBC has updated the Payment Policy that, from 1 September 2019 onwards, outdated HSBC Smartforms will no longer be accepted. Payment instructions received using such forms will be rejected.

You can download the latest Smartform (computer filled with validated barcode) available on our website under Forms Download Centre.

Going forward, you can also use the following channels to submit payment instructions:

  • Business Internet Banking
  • HSBCnet

Useful Links:

Termination on foreign banknote exchange services of three currencies (SAR, BND, BHD)

Starting from 1 Aug 2019, the foreign banknote exchange services covering both ‘Bank Buy’ and ‘Bank Sell’ for Saudi Arabian Riyal (SAR), Brunei Dollar (BND) and Bahraini Dinar (BHD) currencies will be terminated at our branches.

Notice on Cross Border RMB Payments on 31 Dec 2018

Please be informed the cut off time on 31 Dec 2018 for cross border RMB payments with amount above RMB 3 million will be 1500 hours HKT. Please submit your instructions before the cut-off time.

Notice on Tariff for Faster Payment System (FPS) transactions

HSBC introduces FPS as part of an industry wide launch in Hong Kong to support Hong Kong dollar and Renminbi domestic real-time funds transfer for personal and corporate payments. A new tariff for these services will come into effect from 18 September 2018. Please click here (PDF, 231KB) for details.

Notice on USD telegraphic transfer standardisation

HSBC will complete USD telegraphic transfer standardisation in February 2016. Overseas bank charges may change. Please click here for details.

Notice on Update of our Payment Policy

HSBC endeavors to provide excellent customer experience to our customers. Manual payments may expose you to risk, cause processing delays and errors and generally result in poorer customer experience. Alternative payment instruction submission channels such as Internet banking and Smartform are faster and more secure.

HSBC has updated the Payment Policy that we no longer accept manual payment instructions for non-personal customers. These are payment instructions submitted using outdated HSBC paper forms, hand-written or manually typed HSBC Smartforms or instructions in any other formats submitted via HSBC branches, fax, email or by mail.

Going forward, you can use the following channels to submit payment instructions:

  • Business Internet Banking
  • HSBCnet
  • Smart Forms (computer filled with validated barcode) available on our website under Forms Download Centre

Useful Links:

Notice on terminating the outward telegraphic transfer services to Taiwan initiated in New Taiwan Dollar

With effect from 13 November 2017, the outward telegraphic transfer services to Taiwan initiated in New Taiwan Dollar will be terminated. Outward telegraphic transfer to Taiwan initiated in other currencies will not be affected. For details, please refer to the Notice of Changes (PDF, 151KB).

Notice on discontinuation of sending payment / transfer advice via facsimile

After an ongoing review of our practices and policies, with effective from 26 May 2014 The Hongkong and Shanghai Banking Corporation Limited (“Bank”) will discontinue sending payment / transfer advices via facsimile to customers. This is part of our ongoing efforts to strengthen security and risk controls. At the customer's request and if the Bank has agreed to provide the service, the Bank will send the advice(s) via secured email methods (Forced Transport Layer Security or SecureMail) to the customer’s email address registered with the Bank.

For information about this service or the set-up procedure, please contact your relationship manager or call Commercial Banking Service Hotline 2748 8288 for details.

Notice on new requirement for Renminbi Outward Telegraphic Transfer (ORTT)

To comply with the new requirement announced by the People's Bank of China, all customers are required to indicate the purpose of payment in the instructions for ORTT denominated in Renminbi.

The Hongkong and Shanghai Banking Corporation Limited ("Bank") will require the declaration of the purpose of payment for ORTT denominated in Renminbi through different ORTT instruction submission channels by phases, according to the following schedule in March 2014 for non-personal customers:

ORTT Instruction Submission Channel Effective Date
On screen via HSBCnet 16 March 2014
HSBC SmartForm and
HSBC Business Internet Banking
30 March 2014
File upload via HSBCnet & HSBC Connect 27 April 2014

 

For customers who have set up Standing Instruction(s) for ORTT denominated in Renminbi, please be reminded to revise the related Standing Instruction(s) with the declaration of the purpose of payment as soon as possible.

The Bank reserves the right to reject any ORTT denominated in Renminbi, with no purpose of payment indicated, without prior notice. Also ORTT instruction could be rejected or delayed due to compliance checking in accordance with regulatory requirements in the Mainland for which the Bank is not liable.

If you need further information, please contact us.

Issued by The Hongkong and Shanghai Banking Corporation Limited

Notice on Acceptance of Payment Instruction via Drop-In box

With effect from 11 Mar 2013, for security reasons, The Hongkong and Shanghai Banking Corporation Limited ("HSBC") will no longer accept or process the payment instructions that include Outward Telegraphic Transfer, CHATS, Account Transfer , Cashier’s Order, Demand Draft, submitted by HSBC customers via the Drop-In Box. All such payment instructions must be submitted over the counter.

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