Phishing is a common tactic that fraudsters use to trick people into revealing sensitive information that they can use to commit crime. The fraudster impersonates an organisation, such as a government agency, a bank, an online payment service provider, an online retailer or a business partner, in an email or text message that includes a request for sensitive information, such as your password, personal details or credit card details. The phishing emails, text messages or websites often look like those of the organisation they claim to be from.
Phishing emails and text messages may also contain links, QR codes or files that, if opened, will install malware on your device. This allows the scammers to gain access to sensitive information.