Audit confirmations

From 11 December 2023, to standardise audit confirmation requests, we’ll only be able to accept requests made using the ‘Bank Confirmation Request Form (for audit purposes)’ or Confirmation.com. Requests made in other ways will not be processed .

When auditing an HSBC customer, we can help make it simpler for you to request for bank confirmation for audit purposes with two options:

1. Online through Confirmation.com – the most efficient, environmentally sustainable option
2. By post – with the choice of receiving our report by email, courier or ordinary post

We’ve partnered with Confirmation.com, one of the world’s leading online audit confirmation solutions, to help you manage the audit confirmation process as efficiently as possible. Using Confirmation.com gives you:

• a faster way to manage the audit confirmation process, from submitting your request to receiving a report
• a simpler digital authorisation process for your clients
• compliance with international and local auditing standards
• lower bank fees than requests made by post
• validation and secure communications for everyone to reduce the risk of fraud

To make a request through Confirmation.com, please go to www.confirmation.com and click the 'Sign Up' button at the top of the page to register as a new user. Registration only takes a few minutes.

If you need any help, please contact Confirmation.com Asia Pacific Support on +852 3462 7878 or customer.support@confirmation.com.

To make a request by post, please send a completed 'Bank Confirmation Request Form (for audit purposes)' (This is an interactive Adobe PDF form that cannot be viewed in browser. Please download the form to your local drive and open it with Adobe Reader.) to:

HSBC Audit Confirmation Team

1/F, Tower 2, HSBC Centre

1 Sham Mong Road, Kowloon, Hong Kong

For a faster service, you can now choose to receive our audit confirmation report by email. By selecting email¹ as the delivery option on the request form, you'll receive the report at least four working days sooner than the physical report at no extra cost.

The charges for bank confirmation for audit purposes are set out in our Commercial Tariffs under 'Bank confirmation for audit purposes' in the 'Request of Report/ Document Copies' section. You can view the Commercial Tariffs on our public website (https://www.business.hsbc.com.hk/en-gb/regulations/commercial-tariffs).

If you need any help, please contact the HSBC Audit Confirmation hotline on +852 2288 2177 during 9 am to 6 pm from Monday to Friday, except public holidays.

^{1 Audit confirmation reports will be sent via HSBCHKBANK@notification.hsbc.com}