Banking

Business Phonebanking

Manage your day-to-day banking with our Business Phonebanking service. Commencing from September 2017, HSBC Commercial Banking Voice ID is available to all commercial banking customers, which allows you to use just your voice to verify your identity when calling our Business Phonebanking hotline.

Features and benefits

  • Check account balance and transaction history
  • Transfer fund between your company's accounts
  • Make payment to HSBC third parties in Hong Kong
  • Check Business Card balance, transaction history and RewardPoints
  • Enquire exchange rates, deposit rates and gold prices
  • Get technical support for Business Internet Banking and HSBCnet
  • Open a new business account or apply for a loan
  • Locate a Business Centre or Commercial Service Centre
  • Delegate access rights to nominated employees

Check account balance and transaction history


Transfer fund between your company's accounts


Make payment to HSBC third parties in Hong Kong


How it works?

  • With Business Phonebanking, you are able to complete certain types of instructions through the sophisticated interactive voice response (IVR) system. For example, account enquiry, fund transfer, payment, rates enquiry, etc.
  • For instructions that cannot be completed on the IVR such as reporting loss of cards, product applications, technical support, etc., our customer service officers will provide professional assistance and advice.

HSBC Commercial Banking Voice ID

HSBC Commercial Banking Voice ID service is now available to all commercial banking customers. Using advanced voice biometric technology, Voice ID verifies your identity with your unique voiceprint.

Check Business Card balance, transaction history and RewardPoints


Enquire exchange rates, deposit rates and gold prices


Get technical support for Business Internet Banking and HSBCnet


Other useful information

Get a complete view of the banking services provided under Business Phonebanking

Make payment to a third party account with HSBC Hong Kong

Enrol to receive free of charge transaction advice via email or fax during the day for processed transaction with details of transaction done through Business Phonebanking and other channels

Open a new business account or apply for a loan


Locate a Business Centre or Commercial Service Centre


Delegate access rights to nominated employees


Insights

Explore our industry insights and banking capabilities in a simpler way

Need help?

Get in touch to learn more about our banking solutions and how we can help you drive your business forward.