- With Business Phonebanking, you are able to complete certain types of instructions through the sophisticated interactive voice response (IVR) system. For example, account enquiry, fund transfer, payment, rates enquiry, etc.
- For instructions that cannot be completed on the IVR such as reporting loss of cards, product applications, technical support, etc., our customer service officers will provide professional assistance and advice.
Manage your day-to-day banking with our Business Phonebanking service. Commencing from September 2017, HSBC Commercial Banking Voice ID is available to all commercial banking customers, which allows you to use just your voice to verify your identity when calling our Business Phonebanking hotline.