Mobile Security Key

1. Download and open HSBC HK Business Express mobile app
2. Enter your username, select the ‘Password and security device’ option, then enter your password and security code
3. Select ‘Continue’ on ‘Start using your Mobile Security Key’ page or go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Mobile Security Key’ > ‘Continue’
4. On the security device, press and hold the green button for 2 seconds, enter your PIN then press yellow button once, enter your 8-digital verification code and press yellow button again
5. Enter the 6-digit security code displayed on the security device into ‘enter security code’ to continue
6. Create a strong PIN and complete verification to activate Mobile Security Key

Watch this video to learn more.

1. Download and open HSBC HK Business Express mobile app
2. Enter your username, select the ‘Password and verification code sent by SMS and email’ option, then enter your password, SMS and email verification code to verify
3. Select ‘Continue’ on ‘Start using your Mobile Security Key’ page or go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Mobile Security Key’ > ‘Continue’
4. Choose the profile for Mobile Security Key activation
5. Follow the instructions shown to verify your mobile number and email address
6. Create a strong PIN and complete verification to activate Mobile Security Key

Watch this video to learn more.

1. Enter your Mobile Security Key PIN to log on mobile app
2. Go to ‘More’ > ‘Settings’ > ‘Security’
3. Select ‘Activate Face ID’ or ‘Activate Touch ID’ depending on your mobile device model
4. Select ‘Enable Face ID’ then look at your device. Or touch the Home button to enable Touch ID
5. Face ID/Touch ID is enabled. You will receive a confirmation email upon successful activation

1. Enter your Mobile Security Key PIN to log on mobile app
2. Go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Fingerprint ID’
3. Select ‘Enable Fingerprint ID’ then touch the sensor to enable Android™ Fingerprint ID
4. Fingerprint ID is enabled. You will receive a confirmation email upon successful activation

When you have multiple company profiles and Business Internet Banking (BIB) usernames, you can choose to access multiple profiles with one username. You'll need to activate Mobile Security Key for your chosen username. To learn how to activate Mobile Security Key, please see our Mobile Security Key user guide.

After you've activated Mobile Security Key for your chosen username, you can add company profiles to that username so to access multiple profiles at the same time. To learn how to add profiles, please see our user guide on adding profiles.

You'll be able to access all profiles added to your chosen username after 8 a.m. on the next day by logging on to BIB with Mobile Security Key. Once you have added a company profile to your chosen username, you will no longer be able to access it with its original username.

Yes, biometric authentication is now tied in with the Mobile Security Key. Simply confirm your Face ID/Touch ID/Fingerprint ID after activating Mobile Security Key. It not only allows you to use fingerprint or facial recognition to log on to the HSBC HK Business Express mobile app, but also simplifying access to a wider range of Business Internet Banking services.

You can log on to the HSBC HK Business Express mobile app using another device, go to ‘Settings’ > ‘Security’ > ‘Deactivate other devices’, and then deactivate the Mobile Security Key of the lost or broken mobile device.

Otherwise, please contact us at (852) 2748 8288 for assistance.

Since your mobile device is now jailbroken or rooted, it may be less secure and is at higher risk for fraudulent transactions. To protect your account security, you are no longer allowed to use the HSBC Business HK Express mobile app on this device.

To continue using our mobile banking services, please remove the Mobile Security Key from the jailbroken/rooted device and reactivate the Mobile Security Key on another non-jailbroken/rooted device. Please contact us at (852) 2748 8288 for further assistance.

You can receive notifications for Business Internet Banking logon requests in most countries and regions, except when you use Android mobile devices in mainland China. Please contact us at (852) 2748 8288 for further assistance.

Yes. Your Mobile Security Key PIN is always supported, allowing you to switch between using Touch ID/Face ID/Fingerprint ID and your Mobile Security Key PIN.

Log on HSBC HK Business Express mobile app with your new device, you will need to input your username, password, SMS and email verification code or security code during your first logon. Once you have logged on, you will be able to activate your Mobile Security Key. There is a simpler way to activate if you have already activated your Mobile Security Key on another device, please refer to Switching Mobile Security Key to new device guide (PDF, 568KB) for details.