Business Accounts FAQs

Thank you for choosing HSBC. Applying for a business account is simple and easy, please follow the below steps:

Apply online or download our HSBC HK Business Express mobile app to apply

We will get in touch with you to arrange an appointment at your preferred HSBC Business Centre for account opening. Please bring along all required documents and initial deposit of HKD10,000 to the appointment for account opening.

Or

Call our dedicated hotline 2748 8238

Call us to make an account opening appointment at your preferred HSBC Business Centre, then bring along all required documents and initial deposit of HKD10,000 to the appointment for account opening.

Apart from the initial deposit of HKD10,000, you need to bring along all required documents to the account opening appointment. Documents required vary for different business types, for details please refer to our Account Opening Document Checklist.

A Business Integrated Account is an account which combines savings, current and time deposits accounts in HK Dollar, Renminbi and a range of foreign currencies* under one single account number, enabling you to manage your day-to-day banking with ease. Investment account is also combined under our Business Integrated Account for you to manage your investment trading needs.

HSBC Sprint Account, HSBC Business Direct and BusinessVantage are the three different types of Business Integrated Accounts to suit your business needs.

* Foreign currencies include: US Dollar (USD), Pound Sterling (GBP), Canadian Dollar (CAD), Australian Dollar (AUD), Japanese Yen (JPY), New Zealand Dollar (NZD), Euro (EUR), Singapore Dollar (SGD), Swiss Franc (CHF), Renminbi (RMB) and Thai Baht (THB)

To compare the two Business Integrated Accounts, please click here.

In general, HSBC Business Direct provides basic banking service and is most suitable for newly established businesses. It is especially popular amongst our customers mainly operating their banking accounts via electronic means.

BusinessVantage provides more advanced banking services and is suitable for both newly established or developing businesses. Extra free counter transaction allowance helps you to manage your banking needs more effectively.

Product guides for our different Business Integrated Accounts are available at all our HSBC Business Centres. You can also access the product guides by clicking the below links:

• HSBC Business Direct Product Guide
• BusinessVantage Product Guide
• HSBC Sprint Account product guide

a. What is the definition of "Counter Transactions"?

The following transactions conducted over branch counters with the assistance of an HSBC branch staff are considered as counter transactions:

1. Cash deposit (including bulk cash deposit)
2. Cash withdrawal
3. Cheque deposit (including bulk cheque deposit and house cheque deposit)
4. Cheque withdrawal
5. Mixed deposit
6. Transfer withdrawal (transfer between two HSBC accounts in Hong Kong)

b. How is "Counter Transaction" computed?

Total number of counter transactions is calculated based on the total number of counter transactions conducted in respect of all accounts maintained with HSBC in Hong Kong by your company with the same business registration number.

These counter transactions could be initiated by your company or a third party.

Here are a few scenarios to explain the computation of monthly transaction fee for counter transactions of an HSBC business account customer (Company A):

1. The transactions above include all currency types.
2. Any transaction type not included in the above list will not be considered as a 'counter transaction' and will be either charged as per the current counter tariffs or remain free of charge. For details of commercial tariffs, please click here.

c. If I deposit five cheques over the counter, does that constitute five counter transactions or one counter transaction?

If you deposit all five cheques using one common cheque deposit slip, that particular transaction will be treated as one counter transaction.

d. If my customer/debtor pays me by depositing a cheque into my account over a branch counter, does that constitute a counter transaction for my account?

Yes, that transaction is deemed to be a counter transaction.

e. If I wish to deposit some US dollars and have a local cheque to be deposited over the branch counter, how many counter transactions will this be considered?

If you fill up one deposit form and ask for a "Mixed Deposit", it would be counted as one counter transaction.

a. How does time deposit work?

Time deposit is a simple, effective and low-risk investment tool to satisfy your portfolio needs. You will be able to lock in an interest rate for a certain period of time.

b. What if I want to withdraw my funds from the time deposit account before it matures?

In the event of early withdrawal, not only you will lose the contractual interest rate you have been enjoying, you may need to pay a penalty for breaching the time deposit contract.

c. Do I need to apply for a time deposit account separately if I already have a Business Integrated Account?

Your Business Integrated Account comes with a time deposit sub-account. You would be able to place time deposit instructions with your Business Integrated Account at our branches or via our electronic banking channels.

You may send an e-mail to our Customer Relations (e-mail address: Head.of.customer.relations.cmb@hsbc.com.hk) with additional information and documents that support your account opening application for our re-consideration. Please include the below information in your email to facilitate the process:

• Applicant’s company Certificate of Incorporation number / Business Registration Certificate number
• Applicant’s company name
• Date of your meeting in our Centers
• Location of the Center you have visited
• Additional information or documents that support your account opening application

You may send an email to head.of.customer.relations.cmb@hsbc.com.hk on or before 21 calendar days after the issuance of account closure notice with the following information:

a. Company identification number (e.g. Business Registration Certificate number)

b. Company name

c. Date of receiving the account closure notice

d. Company representative name (must be bank account authorised signatory)

e. Additional information or documents supporting the appeal application