Due to recent COVID-19 circumstances, the submission arrangement for CD-ROM autoPay instructions and Smart Form payment instructions maybe affected due to various reasons including specific operational arrangements in individual HSBC branches, delay in postage or courier services, etc.
In view of this, we would like to encourage you to submit autoPay and payment instructions via our eChannels - Business Internet Banking (BIB) or HSBCnet. These e-Channels are accessible 24x7, more secure and offer lower banking transaction fees for certain products. If you do not have access to our e-Channels, or you would like to start submitting autoPay and payment instructions through our e-Channels, please contact your usual HSBC representatives to obtain more information.
If you wish to continue to submit CD-ROM autoPay and Smart Form payment instructions at our branches, please be assured that we will continue to accept your instructions as usual, unless otherwise advised by us in future. We recommend that you submit your CD-ROM autoPay and Smart Form payment instructions in advance at your convenience to reduce the risk of delay in delivery to HSBC.
For ease of our future communications, please update your latest business e-mail address record and mobile phone number with us. You can visit our Form Download Centre for details.
For latest information and arrangement on our services, please continue visiting the Important Notices on our public website.