Our new manual payment policy
HSBC endeavors to provide excellent customer experience to our customers. Manual payment instructions may expose you to risk, cause processing delays and errors and generally result in poorer customer experience. Alternative payment instruction submission channels such as internet banking and Smartform are faster and more secure.
HSBC has updated the Payment Policy that we no longer accept manual payment instructions for non-personal customers. These are payment instructions submitted using outdated HSBC paper forms, hand-written or manually typed HSBC Smartforms or instructions in any other formats submitted via HSBC branches, fax, email or by mail.
Going forward, you can use the following channels to submit payment instructions:
- Business Internet Banking
- HSBCnet
- Smartforms (computer filled with validated 2D barcode) available on our website under Forms Download Centre
Useful Links: