Service Lead Time

  • The service lead time listed on this page is for reference only and on working day basis (Saturday, Sunday and public holiday are excluded).
  • The time of sending completion notice/ letter/ card/ PIN and token is not included in the service lead time listed below.
  • Request will normally be processed according to the time specified below upon receipt by the relevant department of the Bank. The processing time may vary depending on the submission channel, whether multiprocessing is required or if additional information is needed.

Service category

Form Name

Service Lead Time
(in business day)

Payment Standing Instruction

Standing Instruction Request Form

3

Standing Instruction Amendment / Cancellation Form

3

Standing Instruction Request Form (Remittance)

4

Business Internet Banking

Business Internet Banking Service Amendment Request Form

3

Business Internet Banking Service Special Instructions Form

3

Business Internet Banking Service Secondary User Daily Limits/Signature Group Application Form

3

Business Internet Banking Service Enrolment Form

3

Business Internet Banking Service - Trade Facilities, Products and Services - Enrolment Form

3

Commercial Cards

Overseas ATM Withdrawal Limit Activation/Amendment / Cancellation Form

3

HSBC Business Debit Mastercard Services Amendment Form

4

ATM Card / Business Debit Card / TripleAccess Enrolment Form (For Business Account)

4

Company Deposit Card / Triple Access Enrolment Form

4

Company ATM Card / TripleAccess Enrolment Form

4

Company PLUS ATM Chip Card/TripleAccess Enrolment Form

4

Mastercard Debit Card/ ATM Card / Business Debit Card Services Amendment Form

4

ATM Card / Business Debit Card New PIN (Personal Identification Number) Request Form

5

HSBC Business Debit Mastercard® Application Form

6

Account services

New Time Deposits Instruction Form

2

Time Deposits / Deposit Plus Maturity Instructions Form

2

Bank Reference Letter Application Form

3

Direct Advice / eStatement / eAdvice Service Registration Form (for Business Account)

4

Direct Advice / eStatement / eAdvice Service Special Instructions Form (for Business Account)

4

Stop Payment Request / Cancellation Form

4

Close Account Request Form (Integrated/Business Integrated Account)

4

Close Account Request Form

4

Account Balance Disposal Instruction Form (For Business Customer)

4

Account Balance Disposal Instruction Form (For Business Customer) - supplementary form

4

Hong Kong Dollar / US Dollar / RMB Cheque-Book Request Form (For Non-personal Customer)

5

Change of Address and/or Customer Information Instructions Form (For Non-personal Customer)

7

Business Information Update Form (Limited Company)

8

Certificate of Balance/Statement/Cheque Copy/History Report Request Form

10

Phonebanking

Phonebanking Service Enrolment Form (For Business Account)

5

Phonebanking Service Special Instructions/Cancellation Request Form (For Business Account)

5

Other Services

Request for Receiving / Not Receiving Direct Marketing Contact and/or Information (Applicable for Non-Personal Customer)

7