Hong Kong
Contact us
Commercial Banking Service Hotline
+852 2748 8288| Banking service | Business hours (HK time) |
Quick key (after language selection) |
|---|---|---|
| Business credit cards | 24 hours | 6 – 1 – 0 |
| Business Internet Banking | 24 hours | 5 – 1 |
| General banking services | Mon – Fri 09:00 – 18:00 Sat 09:00 – 13:00 |
7 – 6 |
| HSBCnet | Mon – Fri 09:00 – 19:00 Sat 09:00 – 12:30 |
5 – 2 |
| Payment services | Mon – Fri 09:00 – 18:00 Sat 09:00 – 13:00 |
8 – 1 |
| Trade services | Mon – Fri 09:00 – 18:00 | 4 |
| Update business information | Mon – Fri 09:00 – 18:00 Sat 09:00 – 13:00 |
0 |
| FATCA/CRS related enquiries | Mon – Fri 09:00 – 18:00 Sat 09:00 – 13:00 |
0 – 3 |
Download Business Phonebanking Quick Reference Guide (PDF, 100KB)
Commercial Banking Application Hotline
+852 2748 8238- Book appointments to open an account at HSBC Business Centres
- Make application for Platinum Business Card
- Request quotes and apply for insurance and investment products
- Latest promotions and offers
- SME Lending
Business Information Update Hotline
+852 2251 2222
- Enquire "HSBC Safeguard: Business Information Declaration Form" and/or related documents
FATCA/CRS Documentation Submission Enquiries
+852 3948 5814- Enquiries related to FATCA/CRS documents submitted to us
(For other enquire regarding FATCA/CRS requirement, please call +852 2748 8288.)
Arrange a call back
Please select subject by clicking following links.
- Business Account
- Business Credit Card
- Business Internet Banking
- General Enquiry
- Insurance
- Investment Services
- Loans
- MPF
- Payment Services
Chat with us
Business hours (HK Time)Mon – Fri 09:00 – 18:00
Sat 09:00 – 13:00
Mail us
General enquiry: GPO Box 64 Hong KongMPF: The Hongkong and Shanghai Banking Corporation Limited, PO Box 73770 Kowloon Central Post Office
Our complaints process
We will acknowledge receipt of your complaint within the next two working days and aim to resolve most issues within twenty days. Your complaint will be handled in total confidence by employees with the right experience and authority who are not directly involved in the matter.Our aim is to resolve all complaints internally. However, if despite our best efforts you are not entirely satisfied with our handling of your case, you have the right to refer the matter to the Complaint Processing Centre Enforcement Department of the Hong Kong Monetary Authority ("HKMA") on the 55/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong. For sole proprietor and small enterprise, you may also refer your case related to monetary dispute to the Financial Dispute Resolution Centre ("FDRC") on the Unit 3701-4, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong. HSBC fully co-operates with the HKMA and the FDRC in the handling of complaints.
