Important notices

We will introduce a new safety measure in the Android version of the HSBC HK Business Express mobile app to further strengthen our efforts to protect you from potential fraud resulting from malware that can take over your Android device. Learn More about our control.

From 27 March 2024, if we detect potential risks on your Android device, we’ll suspend your access to the HSBC HK Business Express mobile app from this device for your protection.

You’ll NOT be affected by the new measure if:

• You’re an Android user and only download apps from your phone’s official app stores (For details on official app stores, please refer to FAQs in HSBC website (Banking > Cyber security and fraud hub))

Your access might be suspended with the new measure if you have:

• installed apps from sources other than your phone’s official app stores; and
• granted certain permissions for these apps, such as screen sharing or full control of your device.

What you can do now:
Check the accessibility settings on your device and assess which app permission is necessary. When in doubt, turn off the accessibility settings for those apps (Go to device settings > Accessibility) or delete them.

To assist public in identifying SMS sender and prevent them from falling prey to phishing SMS, Office of the Communications Authority, the Hong Kong Monetary Authority, the Hong Kong Police Force, the Hong Kong Association of Banks and the telecommunications industry have established the “SMS Sender Registration Scheme”. Starting from 28th January 2024, major local banks will only use registered sender IDs starting with “#” to send one-way SMS to local mobile users.

Starting from 28th January 2024, the sender address of one-time SMS sent by HSBC will be replaced by the registered sender IDs below:

Please note that the SMS Sender Registration Scheme is not appliable to:

1. SMS messages of which receiving parties are expected to reply to the senders via phone numbers (2-way SMS) ; or

2. Local subscribers of Single-Card-Multiple-Numbers/One-Card-Two-Numbers mobile service provided by non-Hong Kong operators.

HSBC reminder: If you receive SMS from unknown sender, please be vigilant and do not disclose any personal, account or credit card information, or transfer money as per requested. Do not click on suspicious link in SMS. If in doubt, you can use "Scameter" launched by the police to evaluate the fraud risk of the phone number or URL.

Notice of Changes on the General Terms and Conditions – Global Banking, effective 26 November 2023 (the “Effective Date”)

Please note that new clauses will be added and amendments will be made to certain clauses of the aforementioned terms and conditions that govern Business Accounts, with effect on and from the Effective Date.

For details, please refer to Notice of Changes (PDF, 512KB). Please visits the Account Service Forms for the amended terms and conditions.

Notice of Changes on the Business Integrated Account General Conditions – Global Banking, effective 26 November 2023 (the “Effective Date”)

Please note that new clauses will be added and amendments will be made to certain clauses of the aforementioned terms and conditions that govern Business Integrated Accounts, with effect on and from the Effective Date.

For details, please refer to Notice of Changes (PDF, 487KB). Please visits the Account Service Forms for the amended terms and conditions.

Notice of Changes on the General Terms and Conditions – Commercial Banking, effective 26 November 2023 (the “Effective Date”)

Please note that new clauses will be added and amendments will be made to certain clauses of the aforementioned terms and conditions that govern Business Accounts , with effect on and from the Effective Date.

For details, please refer to Notice of Changes (PDF, 1.38MB). Please visits the Account Service Forms for the amended terms and conditions.

Notice of Changes on the Business Integrated Account General Conditions – Commercial Banking, effective 26 November 2023 (the “Effective Date”)

Please note that new clauses will be added and amendments will be made to certain clauses of the aforementioned terms and conditions that govern Business Integrated Accounts, with effect on and from the Effective Date.

For details, please refer to Notice of Changes (PDF, 633KB). Please visits the Account Service Forms for the amended terms and conditions.

Effective from 30 Sep 2023, autoPay-In / autoPay-Out instructions made via Machine Readable Input Medium (CD-ROM) will no longer be accepted. Customers can submit autoPay instructions via Business Internet Banking or HSBCnet.

If you have any enquiries, please speak to your relationship manager or our contact centre staff at (852) 2748 8288.

For Global Banking and Commercial Banking clients in Hong Kong who had negative interest rates applied to their EUR and CHF accounts, the applicable interest rates will be changed with effect from 1st August 2022. For current accounts in EUR and CHF, the applicable interest rate will be zero, and for savings accounts in those currencies, the applicable interest rate will be based on the standard savings rate as published on our public website.

Please visit Commercial Tariffs for details of update tariffs for Hong Kong commercial customers effective May 2024.

Due to recent COVID-19 circumstances, the submission arrangement for CD-ROM autoPay instructions and Smart Form payment instructions maybe affected due to various reasons including specific operational arrangements in individual HSBC branches, delay in postage or courier services, etc.

In view of this, we would like to encourage you to submit autoPay and payment instructions via our eChannels - Business Internet Banking (BIB) or HSBCnet. These e-Channels are accessible 24x7, more secure and offer lower banking transaction fees for certain products. If you do not have access to our e-Channels, or you would like to start submitting autoPay and payment instructions through our e-Channels, please contact your usual HSBC representatives to obtain more information.

If you wish to continue to submit CD-ROM autoPay and Smart Form payment instructions at our branches, please be assured that we will continue to accept your instructions as usual, unless otherwise advised by us in future. We recommend that you submit your CD-ROM autoPay and Smart Form payment instructions in advance at your convenience to reduce the risk of delay in delivery to HSBC.

For ease of our future communications, please update your latest business e-mail address record and mobile phone number with us. You can visit our Form Download Centre for details.

For latest information and arrangement on our services, please continue visiting the Important Notices on our public website.

As your banking partner, we want to do our best to ensure the safety of our staff and customers. Before you enter our Business Centre, you are advised to put on a surgical mask. Hand sanitiser will be available inside the centre. Our staff will also measure your body temperature at the entrance. If your body temperature is at 37.5 degree Celsius or above, you will be invited to seek medical attention immediately and come back after you get well.

1. Beware of online scams – Recently we are aware of a new way of phishing related to coronavirus. The coronavirus-themed scams, including phishing emails, fraudulent calls, and disinformation campaigns, may contain suspicious links of files or an app called ‘Coronavirus Map’. These scams serve no intention of providing useful information, but instead are designed to deliver malware to devices, and capture user names, passwords, credit card numbers and other sensitive data. If you are suspicious of any e-mail/SMS that claims to come from HSBC, please call our hotline +852 2748 8288 to verify, or delete the item without opening it. This caution should apply to all unexpected e-mails/SMS with links or attachments. To find out more, please read our Security Tips.
2. Remember to stay alert and watch out for phishing SMSes, emails and fraudulent websites. We would never send any SMS or email with a link requesting you to log on to HSBC Business Internet Banking.

Protect your Personal Digital Keys; Beware of Fraudulent Links!

To find out more, please read our Security Tips.

“Don't be tempted by quick money. Don't lend your bank account to anyone to launder money.”

A money mule is someone who transfers or processes illegal money on behalf of others. Beware of criminals who offer quick money via telemarketing or social media platforms to lure the public into selling or lending their bank accounts or use their personal credentials to open bank accounts. Criminals will then use these stooge accounts to receive / launder fraudulent payments or other crime proceeds.

Never sell or lend your bank accounts or personal credentials to others as these might be abused for unlawful purposes and may expose you to the risk of committing money laundering offences – the maximum penalty is a fine of HKD5 million and 14-year imprisonment.

Visit the HKMA website to learn more about “Don’t Lend/Sell Your Account”.

Call us on

+852 2748 8288