HSBC has updated the Payment Policy that we no longer accept manual payment instructions for non-personal customers. These are payment instructions submitted using outdated HSBC paper forms, hand-written or manually typed HSBC Smartforms or instructions in any other formats submitted via HSBC branches, fax, email or by mail.
Going forward, you can use the following channels to submit payment instructions:
With effect from 13 November 2017, the outward telegraphic transfer services to Taiwan initiated in New Taiwan Dollar will be terminated. Outward telegraphic transfer to Taiwan initiated in other currencies will not be affected. For details, please refer to the Notice of Changes (PDF, 151KB).
After an ongoing review of our practices and policies, with effective from 26 May 2014 The Hongkong and Shanghai Banking Corporation Limited (“Bank”) will discontinue sending payment / transfer advices via facsimile to customers. This is part of our ongoing efforts to strengthen security and risk controls. At the customer's request and if the Bank has agreed to provide the service, the Bank will send the advice(s) via secured email methods (Forced Transport Layer Security or SecureMail) to the customer’s email address registered with the Bank.For information about this service or the set-up procedure, please contact your relationship manager or call Commercial Banking Service Hotline 2748 8288 for details.
To comply with the new requirement announced by the People's Bank of China, all customers are required to indicate the purpose of payment in the instructions for ORTT denominated in Renminbi.
The Hongkong and Shanghai Banking Corporation Limited ("Bank") will require the declaration of the purpose of payment for ORTT denominated in Renminbi through different ORTT instruction submission channels by phases, according to the following schedule in March 2014 for non-personal customers:
|ORTT Instruction Submission Channel||Effective Date|
|On screen via HSBCnet||16 March 2014|
|HSBC SmartForm and
HSBC Business Internet Banking
|30 March 2014|
|File upload via HSBCnet & HSBC Connect||27 April 2014|
For customers who have set up Standing Instruction(s) for ORTT denominated in Renminbi, please be reminded to revise the related Standing Instruction(s) with the declaration of the purpose of payment as soon as possible.
The Bank reserves the right to reject any ORTT denominated in Renminbi, with no purpose of payment indicated, without prior notice. Also ORTT instruction could be rejected or delayed due to compliance checking in accordance with regulatory requirements in the Mainland for which the Bank is not liable.
If you need further information, please contact us.
Issued by The Hongkong and Shanghai Banking Corporation Limited
With effect from 11 Mar 2013, for security reasons, The Hongkong and Shanghai Banking Corporation Limited ("HSBC") will no longer accept or process the payment instructions that include Outward Telegraphic Transfer, CHATS, Account Transfer , Cashier’s Order, Demand Draft, submitted by HSBC customers via the Drop-In Box. All such payment instructions must be submitted over the counter.