HSBC Commercial Banking has rolled out a series of innovative digital banking services since 2017, including Virtual Assistant “AskAmy”, WeChat banking and notification services, and cloud based accounting software integration. Embracing the latest technology, we strive to improve your banking experience to help you stay ahead of the market trend.
Understanding our customers can help us innovate further. That’s why we have invited three customers from different fields to our Innovation Roundtable to share with us their business banking needs in this digital era and explore the opportunities that may be pursued.
In this ever-changing business landscape, it is important to stay one step ahead of the market. As part of our continued commitment, HSBC rolled out a range of simpler and faster solutions to elevate your commercial banking experience.
Watch the video now to see what exciting digital innovations we have launched throughout the year, and stay tuned for more to come.
As you've put so much into your business, it makes sense not to leave it at risk. You can now easily gain access to essential protection coverage at a cost effective premium from our preferred partner, AXA, via our Business Internet Banking platform. This simplified approach gives you greater peace of mind, leaving you with more time to focus on running your business. Click here to understand more.
The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR.
You can now connect your bank accounts with Xero, a cloud-based accounting software, via HSBC Business Internet Banking. With the direct bank feed connection, your transaction data will flow securely and automatically to Xero every day, empowering you to manage your company finances more efficiently and make better informed decision.Key features and benefits
To learn more about accounting software integration, please click here for more details.
You can now check your business account balance, incoming fund transactions, commercial card information and receive designated transactions and account maintenance service notifications from us via WeChat – anytime, anywhere your mobile device is connected to the Internet. Always on, no extra logons, even when you are travelling overseas.
Act now! Simply follow HSBC Hong Kong Business WeChat Official Account and bind your Business Internet Banking profile to activate our WeChat Banking and Notification Service.
Follow us on WeChat: HSBCHKBusiness
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A trusted partner is an invaluable asset and a network of strong relationships is essential to every business, large or small. HSBC Connections Hub gives you quick and easy access to a diverse network of fellow HSBC business customers around the world, helping you unlock new commercial opportunities.
Key Features and Benefits
Solely for HSBC business customers, please visit http://www.business.hsbc.com.hk/connectionshub for first-time registration or login.
*HSBC Connections Hub is now available in China, Canada, France, Hong Kong, India, Mexico, Singapore, UK and USA. The platform will continue to be rolled out across other markets we operate over the time.
HSBC LinkScreen is a secured, shared-screen digital platform that transforms the way you apply for HSBC Business Card. You will be able to read the information, electronically sign and submit an application while speaking to your HSBC Financial Services Specialist at the same time. It is easily accessible via laptops, tablets or mobile devices, giving you the flexibility to choose the most convenient platform.
Call us now at (852) 2748 8238 for more details. Simply access to HSBC LinkScreen URL via link.hsbc.com.hk and our Financial Services Specialist will provide the session code to the selected customers to start off this interactive journey.
Stay tuned, we shall extend HSBC LinkScreen to other applications very soon!
Need help on account opening, credit card application and more? We are always ready to support:
“Amy” is a customer servicing platform which takes the form of a Virtual Assistant Chatbot. Amy can provide instant support to customers’ inquiries on 24x7 basis. Available on desktop and mobile in English, Traditional and Simplified Chinese, Amy currently covers a number of product pages and its coverage will be further expanded.
An embedded customer feedback mechanism will allow Amy to learn and enrich her knowledge over time so that she can cope with increasingly broad queries. Subsequent delivery phases will see Amy integrating with live Chat to enable seamless human intervention on more complex queries, and the improvement of Amy’s learning process with the latest AI technology.
With more than 2,800 customers in the pilot group, 100 in-depth interviews done and 18 usability tests conducted in the past 12 months, the new Business Internet Banking is a co-creation between HSBC and our customers. It welcomes you with a fresh new design and easier navigation. What’s more, we also added a bunch of new tools that are tailored to your company’s banking needs, including activity tracker, business insights and preferential offers.
Watch the video to get a glimpse of a simpler, faster and better Business Internet Banking experience, or click here to understand more.
HSBC Commercial Banking Voice ID service is now available to all commercial banking customers. Using advanced voice biometric technology, Voice ID verifies your identity with your unique voiceprint, providing you a safer, quicker and more convenient Business Phonebanking experience.
Please visit our Business Phonebanking webpage for more details of enrolment.