Business Internet Banking

You don’t need any special software to access Business Internet Banking; just a computer and Internet connection. The service is available on PC and Mac computers, as well as mobile devices.

For the highest security level and smoothest access to our services, if your web browser is Internet Explorer 10 or an earlier version, you must:

• Use the latest version of Google Chrome for an optimal viewing experience; or
• Update your web browser to the latest version of Internet Explorer, Microsoft Edge, Firefox or Safari.

Operating System : Windows 7 or above

Suggested browser :

• Google Chrome version 78 or above
• Microsoft Edge 80 or above
• Microsoft Internet Explorer 11 or above
• Mozilla Firefox^®version 78 or above

Operating System : Mac OS

Suggested browser :

• Google Chrome version 78 or above
• Apple Safari 13 or above
• Mozilla Firefox^®version 78 or above

To use Business Internet Banking, you must hold at least one of the following HSBC commercial accounts:

• HKD/Foreign Currency Current Account
• HKD/CombiNations Statement Savings Account
• Business Integrated Account

You can Enrol BIB (PDF, 733KB) via our HSBC HK Business Express mobile app then follow the steps in the registration guide (PDF, 620KB) to register your Business Internet Banking instantly. Or else, you may complete the Business Internet Banking Enrolment Form and return it to any Commercial Service Centre or send it to us by post. You will receive an activation PIN and a Security Device separately by post after five working days, as well as an authentication code via SMS.

You can activate your Mobile Security Key via secondary password or security device. You may visit the following website for more details.

https://www.business.hsbc.com.hk/en-gb/products/mobile-security-key

You could consider replacing your physical security device by activating your Mobile Security Key directly for free and immediately use it. Ways to activate your Mobile Security Key under different scenarios:

• Security device lost/ broken/ run out of battery:
  Set your secondary password under ‘Help and Support’ of Business Internet Banking logon page. After successfully setting up your secondary password, you can download HSBC HK Business Express mobile app and activate Mobile Security Key immediately.
• When you see [bAtt] is displayed on your Security Device after you switch it on:
  
  Its battery will run out soon, please logon to Business Internet Banking, go to ‘Admin tools’ > ‘Replace security device with Mobile Security Key’ and set up your secondary password. After successfully setting up secondary password, you could download HSBC HK Business Express mobile app to activate Mobile Security Key.

For details, please refer to the Security Device user guide (PDF, 2.11MB) for useful information about your Security Device.