Essential guides to Digital Business Banking

Please check out our Business Internet Banking enrolment user guide on how to enrol.

Watch our video tutorial to learn how to register as a BIB user with ease:

*This video is for new customers who opened business accounts through appointment meetings/video conferences with us in HSBC Business Centres, and don’t have Security Device and physical PIN mailer.

Alternatively, you can check out our user guide (PDF) on how to register.

Any employee in your company can be a Secondary User. Secondary Users are responsible for the day-to-day running of the company accounts in Business Internet Banking, including e-Form submissions.

Please check out our user guide on how to add a new Secondary User.

Check out our user guide on how to add new company profile so you can access multiple company profiles with one BIB username.

1. Download and open HSBC HK Business Express mobile app
2. Enter your username, select the ‘Password, identity document and selfie’ option, then enter your password
3. Select ‘Continue’ on ‘Start using your Mobile Security Key’ page or go to ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Mobile Security Key’ > ‘Continue’
4. Enter your identification details registered with the bank
5. Enter your personal information
6. Select ‘Continue’ and proceed to verify your identity with your HKID / Passport / PRC Resident ID Card
7. Take a photo of your original HKID / Passport / PRC Resident ID Card against a plain background with good lighting
8. Take a selfie video against a plain background with good lighting
9. Create a 6-digit PIN for mobile log on and complete verification to activate Mobile Security Key

Watch video to learn more:

1. Download and open HSBC HK Business Express mobile app
2. Click logon, enter your username, select the ‘Password, identity document and selfie’ option. (Or enter from the bottom menu ‘More’ > ‘Settings’ > ‘Security’ > ‘Activate Mobile Security Key’)
3. Enter your password and tap ‘Continue’, then select ‘Try another way’ at the bottom of the screen.
4. Select the ‘Password and verification code sent by SMS and email’ option, then enter your password, SMS and email verification code to verify
5. Choose the profile for Mobile Security Key activation
6. Follow the instructions shown to verify your mobile number and email address
7. Create a 6-digit PIN for mobile log on and complete verification to activate Mobile Security Key

Watch our video tutorial to learn how:

Please check out our Mobile Security Key activation user guide to learn how to activate.

Please check out our Notification Centre user guide on how to set up.

Please check out our mobile notification user guide to learn how to set up.

Watch our video tutorial to learn how to make online payment and track your payment status:

For more information, please refer to the payment user guide.

Please check out our mobile payment user guide to learn how.

Please check out our Business Internet banking payment tracker user guide to learn how.

Watch our video tutorial to learn how to setup autoPay instruction with file update method.

Watch our video tutorial to learn how to submit autoPay instruction.

Watch our video tutorial to learn how to approve autoPay instruction as a Primary User.

‘Request & Form Directory’ in the Business Internet Banking is a one-stop platform with an intuitive smart search function that helps you quickly locate the right form and guides you to the appropriate channel to submit your request, making the whole process simpler and easier.

How to use the Request & Form Directory?

You can simply enter keywords or form name / ID in the search bar to get results. You can also refine your search by category or select tags associated with the most common service request types to narrow down what you want.

We will display the most relevant results according to the type of request you’re searching and your Business Internet Banking user type (Primary user / Secondary user). We will also advise the most appropriate submission channel for your requests.

Please refer to our eApproval user guide.

Please refer to our eSignature user guide.

Please check out our mobile cheque deposit user guide to learn how.

Watch our video to learn how:

Alternatively, you can check out our user guide on how to set up.

*HSBC Business Internet Banking and Microsoft OneDrive are required for using the service

Watch our video to learn how:

Alternatively, you can check out our user guide on how to set up.

*HSBC Business Internet Banking and Google Drive are required for using the service

You can check real-time FX rates via Business Internet Banking, set up FX Rate Alert and FX Order Watch to get notified and convert funds automatically once the target rate is reached.  Check out our website to learn how to set up.

Check out our user guide on how to manage debit card via mobile app, including setting withdrawal limit and spending limit for different scenarios.