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New Business Internet Banking

Co-created with over 2,800 customers, our new solution helps you stay steps ahead.

Product highlights

A simpler, faster and better way to access your business accounts and manage your company’s cash flow anytime, anywhere.

This page is about:

Your new Business Internet Banking experience

Business is a continual progression and the same goes for your bank. That’s why HSBC is constantly striving to evolve and upgrade our service so as to help you grasp more opportunities faster, in a more intelligent way and ultimately allowing you to stay ahead of the others.

Starting from April 2018, we shall introduce you the new Business Internet Banking*.

With more than 2,800 customers in the pilot group, 100 in-depth interviews done and 18 usability tests conducted in the past 12 months, the new Business Internet Banking is a co-creation between HSBC and our customers. It welcomes you with a fresh new design and easier navigation. What’s more, we also added a bunch of new tools that are tailored to your company’s banking needs, including activity tracker, business insights and preferential offers.

Watch the video to get a glimpse of a simpler, faster and better Business Internet Banking experience.

Because together, we stay ahead.

*Note: All Business Internet Banking customers will be introduced to the new Business Internet Banking by phases over the coming months.

 

You can also take a look on the most frequently used banking journey.

Features and benefits

Payments and Transfers

Make online transfer, payments to local and international business partners in more than 70 currencies.

eStatement and eAdvice

Go paperless to help protect our environment. Retrieve online statements from past 24 months and advices from last 3 months.

Online Preferential Pricing

Enjoy exclusive online privileges for various services and products via Business Internet Banking.

BizAlert

Receive emails or SMS text messages when designated banking transactions are made, to safeguard your finances.

Live Chat and Live Share

Get immediate support from our Customer Service Officers on Business Internet Banking services enquiries. These live support services are available 24/7.

Value added services

WeChat Banking and Notification Services

Check your business account balance and commercial card information, receive designated transactions and account maintenance service notifications from us via WeChat – anytime, anywhere with your mobile device connected to the Internet.

Simply follow our HSBC Hong Kong Business WeChat Official Account and bind your Business Internet Banking profile to activate our WeChat Banking and Notification Services.

WeChat ID: HSBCHKBusiness

Bind accounts now

Accounting software integration

Connect your bank accounts with Xero, a cloud-based accounting software, via HSBC Business Internet Banking. With the direct bank feed connection, your transaction data will flow securely and automatically to Xero every day, empowering you to manage your company finances more efficiently, and make better informed decision.

Frequently Asked Questions

What do I need before I start using HSBC Business Internet Banking?

There is no special software required to access HSBC Business Internet Banking. All you need is a computer and Internet connection. The service is available for internet-enabled PC and Mac computers as well as mobile devices.

To ensure highest security and smooth access to our Internet Banking services, if your web browser is Internet Explorer 10 or an earlier version, you are recommended to:

  • Use the latest version of Google Chrome for an optimal viewing experience; or
  • Update your web browser to the latest version of Microsoft Edge, Internet Explorer, Firefox or Safari.
Operating System Internet Browser

Windows 7 or above
  • Google Chrome version 49 or above
  • Microsoft Internet Explorer 11 / Edge
  • Mozilla Firefox® version 48 or above

Mac OS
  • Google Chrome version 49 or above
  • Apple Safari 9 or above
  • Mozilla Firefox® version 48 or above

How do I register for my HSBC Business Internet Banking service?

Before registering for Business Internet Banking, please ensure that you have the following on hand:

  1. An activation PIN
  2. A Security Device
  3. An authentication code*

*An authentication code is not required if you have received an activation PIN and a Security Device at the time you opened your business account.

Step 1: PIN setup for your new Security Device

You need to set up a PIN for your PIN-protected Security Device before activating your Business Internet Banking service. Please follow the steps in the Security Device user guide to set up a PIN for the first time.

Step 2: Register for your Business Internet Banking now

How do I apply for HSBC Business Internet Banking?

You must hold at least one of the following HSBC commercial accounts:

  • HKD/Foreign Currency Current Account
  • HKD/CombiNations Statement Savings Account
  • Business Integrated Account

Apply for Business Internet Banking

Four steps to instant access to HSBC Business Internet Banking:

  1. Complete the Business Internet Banking Enrolment Form (PDF, 507KB).
  2. Return the form to any HSBC Commercial Service Centre or by post.
  3. Receive an activation PIN and a Security Device, separately by post, 5 working days after we receive your application. You will also receive an authentication code via mobile SMS message.
  4. Set up PIN for your new Security Device, and register for Business Internet Banking online.

Note: Applications to re-issue or replace Business Internet Banking security device via HSBC branches, PhoneBanking or mail-in to HSBC will be charged with a fee of HK$100 per device. For details, please click here (PDF, 22KB).

Related resources

More solutions

Other ways to bank

  • Mobile banking Manage your business accounts easily and securely on the go from your smartphone or tablet with HSBC Business Express mobile app.
  • Phone banking Manage your day-to-day banking with our Business Phonebanking service. Voice ID is available to all commercial banking customers, which allows you to use just your voice to verify your identity when calling our Business Phonebanking hotline.

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