Business Internet Banking

Innovative digital banking solutions that help you stay steps ahead.

Product highlights

A simpler, faster and better way to access your business accounts and manage your company’s cash flow anytime, anywhere.

Get started

Step 1
Complete the Business Internet Banking Enrolment Form (PDF, 507KB).


Step 2
Return the form to any HSBC Commercial Service Centre or by post.


Step 3
Receive the Activation PIN and Security Device separately by post in around 5 working days.
You may also receive an authentication code via SMS.


Step 4
Activate your new Security Device, and register for Business Internet Banking online

Click to download the Business Internet Banking registration step-by-step guide

 

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Your Business Internet Banking experience

Business is a continual progression and the same goes for your bank. That’s why HSBC is constantly striving to evolve and upgrade our service so as to help you grasp more opportunities faster, in a more intelligent way and ultimately allowing you to stay ahead of the others.  

With more than 2,800 customers in the pilot group, 100 in-depth interviews done and 18 usability tests conducted, the Business Internet Banking is a co-creation between HSBC and our customers. It welcomes you with a fresh design and easier navigation. What’s more, we also added a bunch of tools that are tailored to your company’s banking needs, including activity tracker, business insights and preferential offers.

Watch the video to get a glimpse of a simpler, faster and better Business Internet Banking experience.

 

Features and benefits

 

Mobile Security Key

By activating Mobile Security Key in HSBC HK Business Express mobile app, your phone will become a handy security device, allowing you seamlessly logging on and confirming transactions on both Business Internet Banking and the moblie app, without using a physical Security Device.

You can make logging on and paying even faster by upgrading your Mobile Security Key with biometric logon through fingerprint and facial recognition*!

*Fingerprint or facial recognition is available on certain mobile device models only. 

 

 

Payments and Transfers

Save time and money making local and international payments online. Managing payments is now even easier with our enhanced functions:

  • Effortless tracking: Check the real-time status of recent payments in details, end-to-end from HSBC to the beneficiary bank.
  • Bank Search: Simply input the beneficiary bank location, you will be able to select from a list of bank addresses instead of inputting the beneficiary bank address manually.
  • Contact Card: Save the payee account information of your regular beneficiaries, streamlining the payment process subsequently.
  • Payment cancellation: Primary Users can request to cancel payments executed via RTGS or Telegraphic Transfer.

Learn more about the better and faster payment processes after you log on to Business Internet Banking.

 

 

Notification Centre

Each Business Internet Banking user, whether Primary or Secondary User, can subscribe various personalised notifications and receive them via your own preferred channel with no additional cost. You can also come back to Notification Centre to manage your subscriptions at any time.

 

 

WeChat Banking and Notification Services

Simply follow our HSBC Hong Kong Business WeChat Official Account, then bind your Business Internet Banking profile to activate our WeChat Banking and Notification Services.
WeChat ID: HSBCHKBusiness

 

 

eStatement and eAdvice

Go paperless to help protect our environment. Simply register eStatement and eAdvice through Business Internet Banking, you can then retrieve past 24 months of statements and 3 months of advices.

 

 

Online Preferential Pricing

Enjoy exclusive online privileges for various services and products via Business Internet Banking., such as telegraphic transfers, stock trading and unit trust subscription.

 

 

Live Chat

Get instant responses from our online customer service officers through desktop PC, tablet, or mobile. Service hours: Monday to Sunday, 9 am to 10 pm.

 

 

Virtual Assistant “Amy”

“Amy” is a customer servicing platform which takes the form of a Virtual Assistant Chatbot. Amy can provide instant support to customers’ inquiries on 24x7 basis. An embedded customer feedback mechanism will allow Amy to learn and enrich her knowledge over time so that she can cope with increasingly broad queries. Subsequent delivery phases will see Amy integrating with live Chat to enable seamless human intervention on more complex queries, and the improvement of Amy’s learning process with the latest AI technology.

 

 

Easy access to Business Insurance

As you've put so much into your business, it makes sense not to leave it at risk. You can now easily gain access to essential protection coverage at a cost effective premium from our preferred partner, AXA, via our Business Internet Banking platform. This simplified approach gives you greater peace of mind, leaving you with more time to focus on running your business.

 

 

HR and payroll software integration

Start managing your company’s payroll and MPF contributions simpler and easier by connecting your business account with iMGR, a cloud-based HR and payroll software. With this integration, the monthly payroll and MPF contributions will all be processed in one single platform automatically.

 

 

Account software integration

Connect your bank accounts with Xero, a cloud-based account software, via HSBC Business Internet Banking. With the direct bank feed connection, your transaction data will flow securely and automatically to Xero every day, empowering you to manage your company finances more efficiently, and make better informed decision.

 

Frequently Asked Questions

What do I need before I start using HSBC Business Internet Banking?

There is no special software required to access HSBC Business Internet Banking. All you need is a computer and Internet connection. The service is available for internet-enabled PC and Mac computers as well as mobile devices.

To ensure highest security and smooth access to our Internet Banking services, if your web browser is Internet Explorer 10 or an earlier version, you are recommended to:

  • Use the latest version of Google Chrome for an optimal viewing experience; or
  • Update your web browser to the latest version of Microsoft Edge, Internet Explorer, Firefox or Safari.
Operating System Internet Browser

Windows 7 or above

  • Google Chrome version 49 or above
  • Microsoft Internet Explorer 11 / Edge
  • Mozilla Firefox® version 48 or above

Mac OS

  • Google Chrome version 49 or above
  • Apple Safari 10 or above
  • Mozilla Firefox® version 48 or above

Am I eligible to use HSBC Business Internet Banking services?

You must hold at least one of the following HSBC commercial accounts:

  • HKD/Foreign Currency Current Account
  • HKD/CombiNations Statement Savings Account
  • Business Integrated Account

When do I need an authentication code in the HSBC Business Internet Banking registration process?

Unless you have received your activation PIN and Security Device at the time you opened your business account, you will receive the authentication code via SMS and you will need this code during the Business Internet Banking registration process as shown in the Business Internet Banking registration guide.

If you have received your activation PIN and Security Device at the time you opened your business account, you don’t need an authentication code for registration and you will not receive one.

How do I activate my new Security Device?

If you are new to Business Internet Banking, you can find the details of the registration process, including Security Device activation, in this Business Internet Banking registration guide.

If you are already a Business Internet Banking user, please refer to the Security Device user guide for the detailed activation steps, and everything you need to know about your Security Device.

How can I re-issue or replace my Security Device?

There are different scenarios which you wish to re-issue or replace your Security Device, e.g. the device is running out of battery, you have lost the device, or the device is damaged.

  • If you still have a usable Security Device on hand, you can re-issue or replace your Security Device in Business Internet banking under “Admin Tools” for free.
  • (Remark: If [bAtt] shows on your Security Device after it’s switched on, it means that its battery may run out soon. Please log on to Business Internet Banking to request for a new Security Device for free before the battery runs out)

  • If you do not have a usable Security Device on hand, e.g. it has already run out of battery or you have lost it, you have 2 options:-
    1. Go to the “Help and Support” section in the Business Internet Banking logon page. You can request for a new Security Device free of charge.
    2. Submit a paper form via HSBC branches or mail-in to us, or apply for a new one via Phonebanking. This option will charge you HK$100 per device. For details, click here.

Please refer to the Security Device user guide for the detailed steps of re-issuing or replacing your Security Device, and everything you need to know about your Security Device.

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